We were left stranded by our Holiday company who had overbooked our original hotel on New Year’s Day. We managed to get the last room at the RUI. We wouldn’t normally go for a large hotel but maybe this was fate. The reception staff were absolutely fantastic trying to sort us out in our hour of need. The Hotel itself was first class. The food and drink was top quality and plentiful. Even though its a very large Hotel and was completely full, there was very little queuing for anything. No need to get up early for a sun bed, there was loads always available. Because the all inc is 24hr, there was no rushing to stockpile at 11pm. There is beer taps around the hotel so you just go and get one when you want !!!Spotlessly clean and is brilliantly placed for walks either way. We will defiantly be booking again.
Christopher
tháng 1 năm 2023
Staff in restaurant were so attentive I met Benito, Ingrid and bald man (sorry) many times really looked after me and knew what i liked after a few sittings. Lovely coffee in bar opposite reception. Estaban (Alicante)and Evielene (Austria/Italy) could not do enough at reception when i needed emergency adaptor, taxi, tour advice etc. Lovely singer for turning on the lights a lot of effort to make visit special.. Gardener and cleaning staff continously keeping huge areas immaculate. I love the resident cats well looked after. Housekeeping Ariagrande? V maticulous with my room and always greeted me. For such a huge hotel the staff are top notch.i loved that there were no big screens showing matches.. entertainment laid on was enjoyable and the events team had huge energy. A lot of repeat business my first time but not my last. I even got my hair done just to go to dinner.
Irene
tháng 12 năm 2024
Very modern and clean. Friendly staff. Lots of activities to do. Confortable rooms.
Carla
tháng 7 năm 2023
There was a huge variety of food, drinks, activities and entertainment happening and changing every single day. Everything is served as a buffet and the bar was fast and efficient. Everybody working there was very hospitable. The shows and entertainment at the end of each day brought everybody together in an amazing communal way.
Leonardo
tháng 7 năm 2023
Absolutely lovely hotel! There wasn’t anything we could complain about, hotel is immaculate, staff are always cleaning and wanting to help and serve you when you are seated. Staff are very polite always greeting you and very helpful. Huge selection of sun beds, did not struggle at all to get a sunbed in the morning. Easy to get a table to eat breakfast lunch and dinner. Hotel room was so clean, view from our room was okay, could mainly see most of the roof with a sea view in the distance but we didn’t spend much time on the balcony so didn’t really make a difference to us! Entertainment team are so funny, really enjoyed just watching them around the resort and they made everyone laugh and got everyone of all ages involved.
Graham
tháng 4 năm 2023
Absolutely stunning hotel. Only stayed 1 night as our flight was cancelled and we were left at 11.30pm to fend for ourselves and find accommodation. The lady here on reception (maybe called eloise) went above and beyond to help us out and is an absolute credit to this hotel. Great room. Good selection on tea tray. Lovely product's for shower. Stunning gardens. Fantastic tho short time here
New
tháng 11 năm 2024
lovely spacious immaculate family room Great pool areas amazing Spa massages Great location Great Wi Fi in all areas including apartments.
Matthew
tháng 3 năm 2023
Had a great stay at this fantastic hotel. Very impressed at the cleanliness, standard of accommodation and food quality. Not forgetting the staff who provided a first class service with a smile! The hotel is in two joined sections but don't think one is better than the other, both are great. If we had to choose again we preferred the back sea facing section. It has its own pool, food bar and lovely gardens. Really couldn't fault this place, oh and forgot the evening entertainment was better than most. Give it a try you wont be disappointed.
Imdey
tháng 3 năm 2023
We loved the hotel location, just opposite the beach, easy access from the airport by bus number 161 - ticket only 1.40 per person, also direct bus 3 going to Arrecife from the same bus stop. Pools were amazing, entertainment team did great job, all inclusive drinks - lot of cocktails included, service at the restaurant was amazing. Team of hotel RIU was perfect. We would love to come back. :)
Sabinna
tháng 5 năm 2023
Plenty of decent food for breakfast, snacks, lunch and dinner. The staff are really well trained and do a great job on greeting everyone throughout the day with a smile and hello. Two large pool areas. One on either side of the complex. Lots of entertainment and engaging staff on this front also.
Kenneth
tháng 4 năm 2023